Testimonials

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Date:

Ruth L.
Middletown, RI
4/9/2018
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Just replaced my 26 year old Walpole fence with a new Walpole fence and had an outstanding experience. The salesman came to my house, explained the new and improved fence system and gave me a very accurate estimate. I was able to pick the installation dates, it was a 3 day process and included taking down my old fence, so they worked with my schedule. The installers were terrific, they arrived at 8 am daily and worked all day in very demanding weather that included cold temperatures, rain, wind and snow. My new fence is beautiful and should last 30 years!

J.P.
Providence, RI
3/29/2018
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Dear Matt, I hope that your day Is going well.  Excellent Job! I love my new Walpole fence.  Thanks so much to you and the entire Walpole team.  You are true professionals all the way down to the tlented crew who methodically erected  beautiful fence at my property yesterday.  Kudos to everyone involved in the process.  I called Margaret [Warwick, RI Showroom Manager] this morning and paid the remaining balance due.

James P.
East Greenwich, RI
3/19/2018
Was this helpful? 3
I want to take a moment to highlight an example of outstanding customer service that is all too rare these days.  Earlier this month, my Walpole pergola was damaged in one of the Nor’easter storms.  The high winds dislodged two of the columns from my concrete patio.  The pergola was installed by Walpole in 2012, and I when I walked into your Warwick, RI store the next day to inquire about warranty coverage, I was unsure what to expect.  Is this something that WW would stand behind?  Or would I be faced with an expensive repair?  If so who would do the work and would it endure?

Two days later, Matt Ziegler contacted me and told me he’d make it right.  He prioritized my project and had a crew at my East Greenwich home within hours to take the pergola down.  They took the columns back to your shop and had longer steel installed, so that they could be mounted deeper below the concrete.  Within ten days, the pergola was reinstalled on my patio, and it actually looks better than before since your crew took the time to clean the pieces and remove some algae that had discolored the lattice.  

I have told all of my friends and professional contacts how well Walpole Outdoors handled this matter, and I am grateful for your company’s fine response.  Please see to it that Matt Ziegler gets the recognition he deserves, and extend my appreciation for this work to the entire crew.

Suzan S.
Sandyhook, CT
3/17/2018
Was this helpful? 1
Fantastic Customer Service. Lindy in Ridgefield is wonderful - very knowledgable and prompt!

Stephen L.
Harrison, NY
3/13/2018
Was this helpful? 2
The fence is excellent.  Dave and Dan did excellent work.  Many thanks again.

Mark D.
Jamestown, RI
12/19/2017
Was this helpful? 1
I want to thank you for looking after [our] family prior to Christmas. I am hosting a good size event here later this week and your beautriful gate and fencing will be on display. Your team on the ground here, Alec and Nick, did a nice job and were easy to interact with.

Patricia P. - Duxbury Cemetery
Duxbury, MA
12/12/2017
Was this helpful? 1
I just wanted to say how beautiful the fence looks at the cemetery the style does fit perfectly. I also wanted to mention how diligently your men worked on getting it up and in a timely manner, please thank them for their hard work.

Dwight C.
Reverside, CT
12/7/2017
Was this helpful? 1
We just retained Walpole to fence in our side yard.  The quality and service aspects of the job were first class.  We had four estimates and Walpole was the most expensive - BUT - we got a fantastic fence and we are very pleased.  The salesman was excellent.  He had solutions, was creative and gave us plenty of space to make intelligent decisions.  The crew that installed were very competent.  Our fence, made of Azec material, will last years = and part of the reason will be attention to putting it in correctly.  Besides the side yard we fenced the entire back yard with a wire fence and that too was done in an expert way.  We could not be more pleased and recommend them highly.

Helen B.
Briar Cliff, NY
12/6/2017
Was this helpful? 1
I purchased a Walpole steel mailbox and post a little over 2 years ago. Strongly recommended by friends, I was impressed with the quality and design. Unfortunately I recently noticed some rust and chipping on the mailbox door and contacted Walpole. Lindy, in the Ridgefield, CT office couldn't have been more helpful. She acknowledged they have been reviewing the steel boxes for deficiencies and recommended replacing it with an aluminum alloy one. They were very generous in keeping any charges to a minimum as they knew the product shouldn't have failed and customer service is a priority. This reinforced why I went to Walpole in the first place, as I live in Briarcliff Manor, NY, a fair distance away. It's not just what you buy, but how a company responds if there is a problem. Walpole stood behind their products, which means a great deal to me.

Brad Y.
Boston, MA
12/5/2017
Was this helpful? 1
We used Walpole Outdoors to erect a pergola with planting boxes for our deck in the city. The pergola turned out great and we were very happy with our purchase. It's a long story, but the City of Boston got involved and the end result was that we had to dismantle the pergola and paint it a different color. Walpole, specifically Jay and Sid, worked with us through a very complicated journey through the city labyrinth of approval boards. In the end, Walpole took the pergola down, took it back to their workshop, painted it, and then returned to install it once again. We appreciated their willingness to help and would definitely use them again.
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