Reviews & Testimonials

State:
Date:
★★★★★
Carol R.
Falmouth, MA
6/11/2018
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I wanted to thank you for getting the lamp post installed.  I appreciate it so much.  I know you guys are straight out busy and you went out of your way to do this.  Please know it is very much appreciated.  Thank you again, Carol R.
★★★★★
Mr. & Mrs. Eric P.
Vineyard Haven, MA
6/11/2018
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We live on Martha's Vineyard and it is very difficult to locate and retain contractors for various projects for our home in Vineyard Haven.  This last winter we had a terrible wind storm which snapped off five fence posts which had been cemented into the ground during installation by a local contractor who assured me that cementing the wooden posts into the ground was the best installation.  Well it was bad advice, since the storm I have removed six more sections of fencing and found all the pressure treated posts for the stockade fence to be rotted.  Instead of tearing down the entire fence which contained an additional sixteen sections I dug and placed an additional six fence posts and attached to the existing fence to support the structure and I hope with my mitigation the fence will stand for another ten or more years.  I stopped into Walpole Outdoors in East Falmouth, MA and looked at different fencing to replace the ten sections that had been removed, my wife and I choose the Chilmark style solid fence.  The price was what we thought very high but now today after the installation has been completed we both could not be happier with our decision to go with Walpole Fencing.  We had minor complaint about the routing over a stump and called the Falmouth office who were kind, considerate and listened to our concerns and came up with a solution which worked and we could not be happier, thank you!
★★★★★
Stephen C.
Providence, RI
5/3/2018
Was this helpful? 3
I recently replaced my old Walpole Fence after 29 years. A section had blown down during one of the big storms in  March. I considered some other fence providers but decided to stay with Walpole given my excellent experience. The salesman, Kyle, was knowledgeable and answered all my questions. The foreman for the installation, Alex, was also knowledgeable and focused on getting the job done right and on time. The delivery date was as promised, as was the installation itself. I am very happy with the result and highly recommend Walpole based on my experience. I am sure that I paid a premium over other suppliers in choosing Walpole, but I am confident that I made the right decision.
★★★★★
Mike and Laurel G.
Potomac, MD
4/30/2018
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We would like to thank you for helping us design, plan and install the Pergola we always  wanted.   Geraldo and Jose did a superb job focusing on every detail.  They could not have been nicer or more skilled.    We are very happy with you and your company.  Top of the line product, installation, responsiveness and follow through.  We are having the electric done today if it stops raining and the screens installer coming today to measure.  When everything is done, we would be happy to send you a picture or if in the area you are welcome to come by anytime.  Once again,  we really appreciate all you have done.
★★★★★
Ruth L.
Middletown, RI
4/9/2018
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Just replaced my 26 year old Walpole fence with a new Walpole fence and had an outstanding experience. The salesman came to my house, explained the new and improved fence system and gave me a very accurate estimate. I was able to pick the installation dates, it was a 3 day process and included taking down my old fence, so they worked with my schedule. The installers were terrific, they arrived at 8 am daily and worked all day in very demanding weather that included cold temperatures, rain, wind and snow. My new fence is beautiful and should last 30 years!

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★★★★★
J.P.
Providence, RI
3/29/2018
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Dear Matt, I hope that your day Is going well.  Excellent Job! I love my new Walpole fence.  Thanks so much to you and the entire Walpole team.  You are true professionals all the way down to the tlented crew who methodically erected  beautiful fence at my property yesterday.  Kudos to everyone involved in the process.  I called Margaret [Warwick, RI Showroom Manager] this morning and paid the remaining balance due.
★★★★★
James P.
East Greenwich, RI
3/19/2018
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I want to take a moment to highlight an example of outstanding customer service that is all too rare these days.  Earlier this month, my Walpole pergola was damaged in one of the Nor’easter storms.  The high winds dislodged two of the columns from my concrete patio.  The pergola was installed by Walpole in 2012, and I when I walked into your Warwick, RI store the next day to inquire about warranty coverage, I was unsure what to expect.  Is this something that WW would stand behind?  Or would I be faced with an expensive repair?  If so who would do the work and would it endure?

Two days later, Matt Ziegler contacted me and told me he’d make it right.  He prioritized my project and had a crew at my East Greenwich home within hours to take the pergola down.  They took the columns back to your shop and had longer steel installed, so that they could be mounted deeper below the concrete.  Within ten days, the pergola was reinstalled on my patio, and it actually looks better than before since your crew took the time to clean the pieces and remove some algae that had discolored the lattice.  

I have told all of my friends and professional contacts how well Walpole Outdoors handled this matter, and I am grateful for your company’s fine response.  Please see to it that Matt Ziegler gets the recognition he deserves, and extend my appreciation for this work to the entire crew.

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★★★★★
Suzan S.
Sandyhook, CT
3/17/2018
Was this helpful? 1
Fantastic Customer Service. Lindy in Ridgefield is wonderful - very knowledgable and prompt!
★★★★★
Stephen L.
Harrison, NY
3/13/2018
Was this helpful? 2
The fence is excellent.  Dave and Dan did excellent work.  Many thanks again.
★★★★★
Mark D.
Jamestown, RI
12/19/2017
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I want to thank you for looking after [our] family prior to Christmas. I am hosting a good size event here later this week and your beautriful gate and fencing will be on display. Your team on the ground here, Alec and Nick, did a nice job and were easy to interact with.


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