Order, Payment & Shipping Questions
Online gift certificates
At this time, Walpole Woodworkers cannot accept coupons or gift certificates for all or partial payment of online purchases.
Not all items are available online
Our Web site offers a diverse range of items available from Walpole Woodworkers. However, not everything is shown here, and not all of the items shown are available for purchase online at this time. For further assistance, stop by or call our store nearest you, or call 800-343-6948.
Forms of Payment
Walpole Woodworkers accepts: VISA, MasterCard, American Express, and Discover
Online help
If you have any problems placing your order online, please call us immediately at 800-343-6948 and we'll be glad to help.
Ordering
Customers are always welcome at Walpole Woodworkers stores. There you may purchase items fully assembled or arrange for delivery and installation.
For our Mail Order and Online customers many of our products are delivered to you in easy-to-assemble kits (indicated within the product description on our site as "Shipped kit."). Kits allow us to ship some items more economically. Full instructions are included. All that's required of you is a little time, a few basic tools, and you will have assembled quality products that are comfortable, sturdy, long-lasting and safe. Walpole Woodworkers has been shipping product all over the country and even abroad for years. Our Mail Order department will be happy to assist you with any assembly questions.
Customer Satisfaction, Refunds and Exchanges
We stand behind the quality of our products. If a product fails to meet your expectations, return it to the store where purchased within 30 days in its original packaging and we will refund, replace or exchange it for you. Online and Mail Order customers must call 800-343-6948 for a Return Authorization Number. Shipping charges not refundable. A 15% restocking fee may apply.
Prices and Sales Tax
Pricing in this catalog supersede all previous catalogs. Availability, designs and pricing subject to change. We are required to collect sales tax in the following states: CT, MA, MD, ME, NJ, NY, PA, RI, VA and DC.
As you are probably well aware, Sales Tax is charged at different rates in different parts of the country (and often within the same state). So that we can alleviate the possibility of confusion, Walpole calculates an across-the-board sales tax that will be very close to your actual tax. While it may not be exact at the time of your order, we will adjust the final bill so that you will pay only the correct, legal Sales Tax.
Confirming placed orders
Once you have placed your order, an order summary page will appear which you can print out for your records. We will send you an e-mail confirming the order.
Canceling an order
If you feel you have made a mistake concerning your order, please call us at 800-343-6948 as soon as possible.
Domestic Shipping
All our products can be shipped regular ground or Motor Freight. For ground deliveries 15% will be added to your order for cost of shipping and handling. Some oversized items are subject to a surcharge in addition to the regular ground shipping charges. For Motor Freight we can quote approximate costs to your delivery point. Motor freight deliveries can only be made to locations with a street address. All shipments must be signed for, so please include your phone number so the transportation company can notify you before delivery. The delivery driver is responsible only for delivery, not offloading. You may have to provide assistance for items difficult to unload from the truck.
International Shipping
For foreign shipments call our Mail Order Department at 800-343-6948 and they will assist you.
Shipment outside the contiguous US
For shipment information to Hawaii, Puerto Rico, Alaska and foreign countries, please call customer service at 800-343-6948
P.O. Boxes
Shipments to post office boxes will be via US mail
Custom Orders
Many Walpole items can be made in sizes and colors other than those stated on this Web site or in our catalog for an additional cost. Please call and we'll try to satisfy your special request. Sorry, custom orders cannot be returned or refunded.
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